Jacqueline Seidel – Business Skills: Email Etiquette Rules Everyone Should Know
According to Business Insider, “the average U.S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day “.
But despite the sheer volume of emails we send and receive, many business professionals do not use email appropriately. Inappropriate email etiquette can negatively impact on perceptions of professionalism, on efficiency and can increase a company’s risk of liability.
This course helps you minimise that risk by coaching you in exceptional email etiquette. Naturally, that includes a focus on professionalism in the workplace, behaviour, email structure, formatting, spelling, the importance of spelling and grammar, the all-important subject line and much more.
Based on my eleven years’ experience training professionals in more effective business communication, this course is your go-to guide to write right, every time.
Join me for video and text lectures, hands-on activities, quizzes and more. Download handy resources. Get personalised feedback via the Q&A board, share your experiences and contribute to a growing knowledge base created by professionals just like you from all over the world.
Ready to put your best foot forward? Fantastic. Looking forward to seeing you in the course.
What are the requirements?
You will need to print some material which complements the video lectures, so access to a printer is advisable.
Ideally, you’re working in a field which requires regular email communication with a variety of people. This course requires you to apply the knowledge to your workplace.
You’re either a native English-speaker, or have advanced knowledge of English (e.g. CEF B2+)
What am I going to get from this course?
save time and reduce communication frustration
explain circumstances when sending an email is necessary and / or appropriate
identify situations when sending or retrieving emails is not acceptable
create an email subject line which accurately describes the message’s content
consider visual components of an email, in order to enhance comprehension
determine who should (and should not) receive copies of emails – in CC or BCC
know how to manage situations where an email reaches the wrong people
identify and use appropriate tone and level of formality
Who is the target audience?
This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.